[Resolved] Samsung India — facing problem in new note 8

Rewant1984

from Bengaluru, Karnataka

Address:

474011

Dear team,

I have purchased new note 8 on 22nd sep 17 from samsung online store.

From day one i am facing problem in watching youtube, during watching video there is no option available for corp to fit (For full screen option).

For this problem i have contacted samsung care multiple times and screen also shared with them on smart tutor.

Ref. No ([protected], [protected]).

I formatted the device and also run handset in safe mode also but till the time no solution provided.

I have visited samsung authorized service center also for the same but they also not able to provide the solution.

Please provide the solution on priority or get replaced the same.

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Nov 3, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd