Samsung India — fake advertisement

Address:

560054

Hello,

I purchased a samsung s8 and prebooked it to recieve a wireless charger as advertised. I also registered and used the sim to register for samsung galaxy app. All as per directions when i recieved the phone.

After which i got a response that i am not eligible for a free charger as i changed the sim later, which let me tell you was much later. Nowhere does it say that i cant use my phone which i paid for with a sim that i want. Or that i have to stick to using the registered sim which was also still in the phone! Just in sim slot 2. The purpose of buying a dual sim phone is to use both slots.

The service centre and customer service is pathetic they give straight out answers.

I will be posting this publicaly and also issue a legal notice since i have spoken to my lawyer and we went through the terms and conditions and nowhere i have been at fault.

A company like samsung should hire people who have manners and everytime i call back they say i have never called and a complaint has not been registered.

After going through much trouble i have decided to make this public and sue samsung for fake advertisement.

I am certain no one is going to revert to this email either. That is the kind of customer service you have!

Regards,
Riya makin