[Resolved] Samsung India — fake mobile has sold to me

Avinash Roul

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560040

My mobile edge s7 battery got damaged and mobile has expanded in 2part.
My wife has purchased this samsung galaxy edge s7 in 2018 where i have another 2 month warranty now, when i went to service center to fix this issue. I got to know this mobile actually purchased in 2016 june & there is no more warranty now.

I have raised a ticket on this as well and it is pending with head quarter (Sangeeta) but nobody is has addressed so far. I have called so many time now but no body has responded so far. Please escalate. Im going to consumer court soon to make complaint on this.

Was this information helpful?

No (0)

Yes (0)

Jun 8, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 08, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd