[Resolved] Samsung India — fake offers and improper information by samsung

Srinivas Vuddagiri

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500018

Hi all,

I purchased samsung s7 edge. And i received a defective piece. They just replaced the piece but not tranfering the offer. But here my question is by looking the offers we will buy the mobile. Receiving deffect piece is not my fault. It is company in capability to deliver defect less products. And still fighting for this not at all bothered by samsung.

Sadly the 2nd time received mobile also defect piece. And the samsung managaer now said that we can do doa now as we have done it already. So doa replacement also there is restriction.

Shame on samsung products and services.

Thanks,
Srinivas v.
V. [protected]@gmail.com

If any samsung executive wants to solve my issue. Please to reply to above email and i will reply my number.

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Oct 19, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd