| Address: Dahisar east Mumbai, 400068 |
Dear team,
This is first product from samsung in my to life but very wrost experience.
I've purchase samsung level bluetooth on nov 12.2018. As per company warranty one year is not complete. But last 2 month same issue for regarding bluetooth charger and clear voice related.
Hence i'm service employee than not possible to visit service centre and discuss from last two month than delay for service.
Last week visited your borivali west service centre and request raised by sonu gupta and asked me same will be update next 24 -48 hours csr print date is may 22.2019.
I still waiting for response samsung customer care team but not any revert from last 4 days than i call to service centre she's call attend one lady neelam swami and told me mail revert on yesterday it's means 27 may. By bishvajeet (It's internal manager) but after today wednesday.
May 29. Visit borivali service centre again than check internally mail print than mail receive back from higher authority on 25th may than however my time waste to 3 days only mail responding.
And major concern my bluetooth only colour fad than company saying not considered warranty how can this if than it's regular usable product than colour fade is not thinking and where is cable disconnected.
Centre branch manager told me it's not in under warranty than why asked customer is one year replacement warranty it's internal damage.
It's very crucial and not properly way to customer support and handle for future business. It's my life 10-13 mobile handset and laptop with electronics product used but this is first product buyer fro. Samsung and same is happening this.
If company asked to only colour fade is reason for not considered in warranty than this is same issue raised in consumer court about this.
I'm not happy this type service by samsung.
Need your positively response.
Note - attached mail for service centre req receipt with bluetooth photos.
Vishal kumar
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