[Resolved] Samsung India — false commitment over samsung ac after delivery by showroom dealer

Babu Dev

from Bhagalpur, Bihar

Jun 24, 2018

Address: Kolkata, West Bengal, 700120

Complain against:
Khosla electronics pvt ltd, branch - barrackpore showroom, 3 /13 sm ali road, opp barrackpore railway station kolkata 700120. Ph no[protected], +91-[protected], email id - [protected]@khoslaelectronics.com gstin - 19aabck9715c1zk

Complain is against the shop as khosla electronics pvt ltd, branch - barrackpore showroom, 3 /13 sm ali road, opp barrackpore railway station kolkata 700120 who has given the false commitment while delivering the samsung air conditioner as installation will be provided free by showing this card and it is part covered from the shop side. The price of ac was paid for around 40800/- and it was mentioned that service boy who will come while installation will not charge any money once you will show this card. And similarly when the service boy came for the installation and after completion when we gave the card the person told no i will not take this card speak to the the khosla electronic shop manager and after that once we spoke he refused to accept it, also when we went for the shop to say he didn't accepted at all. This is the case of false commitment gave for selling purpose and need a strict action and refund of all the amount.
Attached doc of:
1.ac bill copy
2. Extra charge took by the service boy while installation
3. Khosla shop confirmation shop of no payment while installation.

Regards
Kamal dev
[protected]

+1 photos

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Jul 27, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 26, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Jun 28, 2018

Updated by Babu Dev I am in agreement with you that the Samsung has address but it seem the arrogance and business relationship you are maintaining with the khosla Shop, I want to add the detail that the Samsung representative has told we will not do anything on the behalf of the shop as it seem there is a great business coming from the shop also he mentioned that you can fight with the shop there is nothing I can do on it.The discussion was clearly on the technicality on the card thee shop has provided to me.With the samsung representative I just figure out they are blamming on me and keeping the shop in favour of.