[Resolved] Samsung India — faulty product c7 pro | |||||
I bought c7 pro sansung mobile on 21 dec 2017 for around inr 24, 900/-. And observed that it has got wi-fi range issue. I went to service centre in kharadi, pune but they updated the software of the phone and said it would resolve the issue. But the situation remains the same, i need to sit very close to modem, if i go 4-5 steps far, it doesn't catch. I thought it's a problem with my wi-fi modem. Have got that checked as well but my other mobiles are not having that issue. Now i have been following up with support. [protected]@samsung.com but they are only responding as i need to visit service centre again. Why should i keep on visiting service centre in just 15 days of purchase of mobile. I am asking for the refund of my money but they are not responding. Please help me to take this case further. Was this information helpful? | |||||
Mar 6, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jan 29, 2018 Samsung India Customer Care's response Dear Sir/Madam, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Best Regards Samsung India Electronics Pvt Ltd | |||||
Add a Comment | |||||
61%
Complaints
18896
Pending
0
Resolved
11183
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
Post your Comment