[Resolved]  Samsung India — faulty product c7 pro

Address:Pune, Maharashtra, 412207
Website:[email protected]

I bought c7 pro sansung mobile on 21 dec 2017 for around inr 24, 900/-. And observed that it has got wi-fi range issue. I went to service centre in kharadi, pune but they updated the software of the phone and said it would resolve the issue. But the situation remains the same, i need to sit very close to modem, if i go 4-5 steps far, it doesn't catch. I thought it's a problem with my wi-fi modem. Have got that checked as well but my other mobiles are not having that issue. Now i have been following up with support. [protected]@samsung.com but they are only responding as i need to visit service centre again. Why should i keep on visiting service centre in just 15 days of purchase of mobile. I am asking for the refund of my money but they are not responding. Please help me to take this case further.
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Mar 6, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jan 29, 2018
Samsung India Customer Care's response
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
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