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[Resolved]  Samsung India — faulty repair and cheating customer

Address:Patna, Bihar, 800016

My samsung galaxy s7 edge was repeatedly hanging and sometimes switched off spontaneously. On consultation with service center (Baidyanath, kankarbagh, patna) they changed display and battery, but the problem remaining same. Now they are saying to change motherboard. If they told earlier, then i will refuse repair. Why should i pay for repair more than mobile price. Still my mobile is in service center even after payment of 15400
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Sep 9, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Aug 09, 2018
Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Aug 09, 2018
Updated by Dr Manoranjan Kumar Dear Customer -Thanks for availing Samsung Service. Amount Payable against your Request No. [protected] is INR 15408.62
My mail I'd is [protected]@gmail.com
Mob no [protected]
Complaint comments 
2 Comments

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Comments

Not repairing under warranty . Damage in refrigerator with in 3 months.

[protected]
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Samsung India Customer Care's response, Aug 9, 2018
Verified Support
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
My mobile no is [protected].
Still mob is in service center

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