Address: | Bangalore, Karnataka, 560076 |
Dear sir madam
I had asked for samsung washing machine repair through the customer care toll free number. They recorded my address and within 30 minutes i got a call from a samsung technician. He represented help squard online services. The office is based in bangalore yeshwantpur area. I do have the receipt along with the address.
Samsung technician had inspected the machine asked for mother board repair. He came back after two days and fixed the mother board, charged rs.3475 we asked him to show how the problem is resolved he said he was in a hurry to visit someone and took the money. He also said that we could use the machine from next day as he has put the scale removal powder. When we tried the machine, the problem was not at all addressed. We called him he said he will come in the evening from 30march 2019 he hasn’t turned up neither he is receiving our calls and whatsapp messages. We tried calling the customer care of lg they are saying we cannot help, you need to get it resolved with the technician. Again next day when i called the customer care they now refused that they have send him for repair. They are saying he is not our technician. When i asked how then he got my home address to reach my home they just hanged the phone and now are not picking my calls.
Kindly help i was traveling extensively due to my office work. I was about to lodge a police complaint but thought of writing to consumer redressal forum to see what can be done. Looking forward to see the problem resolved at the earliest.
Thank you
Srinivas
Was this information helpful? |
This is in reference to your complaint wherein you had enquired about the fake email / SMS received by your good selves in the name of Samsung.
In this regard we would like to inform you that Samsung is not connected with such activities in any manner.
Further any response to such communications where personal details are being sought could result in access and misuse of your personal identity/ information.
In some instances they may try to convince and allure you to deposit cash (may be once and / or on repeated occasions) in certain specified bank(s).
They may also call upon you to visit links and/or provide your communication address and/or contact details to release the non-existent prizes.
We hereby inform and caution you, that you should not be acting upon such fraudulent and misleading communications, which are being solely sent with the intent to cheat and defraud you.
You may kindly note that any person who deals with such fraudulent entities shall be doing so at his own risk and that Samsung shall not be responsible and liable for any loss or damages and/or consequences arising there from.
You may also kindly note that we have already published caution notice on our website to give information with respect to such activities to the public at large.
In the event of you being allured to release any amount or information about yourself, the same is done at your own cost and peril.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd