[Resolved] Samsung India — fraud product

[Resolved] Samsung India — fraud product

F Fiza Noor from New Delhi, Delhi

I bought a samsung juicer mixer grinder Cost of the product was 4200. A man that was selling the product told me tht he is from the company and he have to go to his home (Bihar) that is why he wanted to sell this on the half price. And the sold this to me in 1300. When i brought this he showed me that the mixy is working well by swiching it on. And after few days when i opened the product nd swiched it on its not working at all. I wasted my 1300 rs. I googled about the product. But samsung is saying there is no such product by this name. Was this information helpful? No (0) Yes (0)
Dec 2, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Nov 01, 2017 Samsung India Customer Care's response Dear Sir, Greetings from Samsung. After going through your concern, it seems that you have purchased any duplicate product from a seller. Under this circumstance, we cannot take any responsibility of your dispute with the seller. Thanks & Regards, Customer Experience Samsung India Electronics Pvt Ltd (SW Asia RHQ)
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Comments

jayhindu

from Hyderabad, Telangana

I have lost my mobile on 19th october 2017.
this was a SAMSUNG J700F, IMEI:[protected]...
please helpme to track my mobile.
my alternative no. is-[protected]
plzz help me to find my mobile...
there are many important numbers and files in my mobile...
plzz dont neglect to find my mobile...
thanking you.

Samsung India Customer Care's response, Nov 1, 2017

Verified Support

Dear Sir,
Greetings!
This is in regards to the complaint of your Samsung Mobile.
We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data.
The feature of “FindMyMobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile.
We would also like to state that all the basic features, interface etc. are explained at the point of sales.
As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)