[Resolved] Samsung India — free wireless charger not yet received on booking of samsung galaxy s8+

anirban916

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560037

Hello samsung,

I purchased samsung galaxy s8+ last month and was promised for a samsung wireless charger and hence using the promo code i applied for the free wireless charger as per terms and conditions mentioned. Its been 37 days since i placed the order and the samsung customer care agents keep promising that the product would be shipped soon. I had made 10-15 calls, but that seems no use.
They even said that they escalated the issue, but i never heard from samsung. The reference cod number is[protected].

Request you to check in for a quick resolution at the earliest.

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Oct 22, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Sep 13, 2017

Updated by anirban916 Hello Samsung Team,

My cell number : [protected].
Email ID : [protected]@gmail.com
COD Number :[protected]
There is NO Escalation Reference Number from Customer Representative. I was told that the COD Reference number is the escalation number. How can I even believe on these unprofessional and untrained people ??
Even they are telling that Supervisor is not available to talk on the issue.

I have not received and email/SMS or reference number regarding the issue.

Request your immediate intervention on this.

Regards,
Anirban Sarkar

Request you to kindly

Sep 15, 2017

Updated by anirban916 Hello Samsung,

Any update on the above issue ?

Sep 15, 2017

Updated by anirban916 Hello Samsung,

I have been knocking aimlessly for a resolution for the "free wireless charger not yet received on booking of samsung galaxy s8+"

The thread is here : https://www.consumercomplaints.in/samsung-india-free-wireless-charger-not-yet-received-on-booking-of-samsung-galaxy-s8-c1697044#c2849161

I haven't got a reply after Sep 13, 2017. Its been 41 days that the wireless charger has not yet been delivered.

Expect your resolution at the earliest.

Verified Support

Sep 16, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Verified Support

Sep 16, 2017

Sep 22, 2017

Updated by anirban916 Hello Samsung,

I understand your pre-defined email reply templates. Despite contacting the customer care they have failed to process the request and there is no communication about the update for the Wireless Charger.
I only got a customer reference number : [protected]

This is definitely not expected from a reputed like Samsung.

Even after assuring the Samsung Wireless charger delivery within 30days, it has been 50 days now.

WHAT IS THE STATUS NOW OF THE ORDER THAT HAS BEEN PROCESSED ?
ESCALATE THE ISSUE AND GET THE PRODUCT DELIVERED AT THE EARLIEST.

REGARDS,
ANIRBAN
[protected]