[Resolved]  Samsung India — fridge_ [protected]

Address:

Kolkata, West Bengal, 700038

Hi team,
I am writing on behalf of my brother. He has bought a fridge on the month of august. When we receive the delivery of the product there was scratch on it. Then we called the store the seller of the product said he will replace it. To be honest if we pay full amount we expect that the product will be new with no scratches. We followed up with the product seller on a regular basis and he kept on informing us that he has marked a mail to the company and he assured us that he will change the product. Now it's been 2 months that we are following and no positive response from the seller. Since he has sold it.
I ask you is it our fault to buy from the samsung. And you as our financer you also has deducted the amount more then the amount commented to us. Pfa the screenshot for your reference.
My brother registered number is there in the subject line. Please do something or else i will complaint in consumer court and social media. Very poor service.
I my self purchase so many products but never faced challenged.