[Resolved] Samsung India — fully automatic washing machine top load

HarshitaMishra

from Bargarh, Odisha

Address:	Tinsukia, Assam, 786125
Website:	Samsungindia

My washing machine is making lot of noise so i complained about it. I got service request no-[protected]
The service engineer came and said that the drum need to be changed and said that he will confirm from the service center how to proceed and expenditure.
Then he called up and said that drum cant be changed and machine cant be repaired as they do not have drum for this model - 6.2kg wa82v4v.
I bought this washing machine in 2010 it is still working but why the drum cant be replaced if machine is working.
Kindly help and provide adequate service.

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Jan 17, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd