[Resolved] Samsung India — galaxy j7 pro

Vishal Bhinge

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

After purchasing the model from relience digital bangalore the screen starts to bleed/ started to blacken from 3rd day onwards. I have started to follow the complaining procedure but there is no positive replies from samsung. They have taken everything as granted they just predicting by themselves when i told them that might be manufacturing defect then simply ignored it. Please convey this to top level ladder.

Regards,
Vishal
+91-[protected]
Service centre - [protected]
Bill no - [protected]
Ref no. [protected]

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Oct 17, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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Comments

DhaneeshPreethy

from Madhugiri, Karnataka

Sir Am Dhaneesh Kumar D am from Kerala. Am punching a Samsung J7 pro in 31/8/2017 To day's before the display showing a little black Mark Now it's spreading half of the screen. I have started to follow the compliment procedure but there is not a positive reply from Samsung. What can I do Sir? It's not my mistake it's manufacturing problem . So please give me a valid solution.
My phone number [protected]
Bill number 391239