[Resolved] Samsung India — galaxy j7 pro

srinath gp

from Chennai, Tamil Nadu

Address:

600100

Bought the mobile phone 45 days back. Yesterday morning colour patches were seen on the screen. Samsung service centre was approached and they said that this is not covered under warranty and would be charge rs 5k for repair.
Atrocious behaviour by the company's service centre people and call centre people / supervisor.
They have no courteousness in attending to the call in a fair way. No one on the earth would damage the mobile on their own and go to the service centre for repair.
The mobile supplied / purchased should be a low quality product and hence this damage is coming up within such a short period of time.
Recommend to shut samsung in india who are taking so many customers for a ride with poor quality products / sercvices.

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Nov 25, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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Comments

Amitpandher

from Bareilly, Uttar Pradesh

My samsung set a is tottaly new till i renew last month i am truck driver so i will not came home monthly so please tell me my problem solution

Samsung India Customer Care's response, Oct 13, 2017

Verified Support

Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Surabhi Agarwa

from Bengaluru, Karnataka

I have an imported TV. I need some service for it. I am not able to understand why the same person is charging differently depending on the place of purchase of my TV.
Parts can cost me more but why the cost of person coming to check.

Samsung India Customer Care's response, Oct 13, 2017

Verified Support

Dear Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd