[Resolved] Samsung India — galaxy on nxt

scbirajdar

from Ludhiana, Punjab

Address:

Bangalore, Karnataka, 560037

I had purchased galaxy on nxt 16gb on 7th feb 2018 and below are my concerns

1. For hdfc credit card 10% instant cashback was shown on website which was conveyed to me will be credited within 24hours. But this has not yet been credited.

2. Exchange offer was available, which i had opted and no progress on same. None of them has contacted for same.

3. Most important thing, i had bought mobile on hdfc emi, which is reflecting on samsung website and same was confirmed by samsung shop too. But actually full amount has been debited to my account. When enquired to samsung shop are not giving any satisfactory answer and when contacted to hdfc bank, they told me it is not emi transaction and full amount has to be paid by me. I need this needs to be resolved on priority.

Waiting for earliest reply.

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Mar 15, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Feb 12, 2018

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Feb 14, 2018

Updated by scbirajdar Not sure whether you got my reply si resending same.

Thank you for reply. Appreciate the same.

Order Id:[protected]
Email: [protected]@gmail.com

Request you to fetch mobile number from order Id.