[Resolved]  Samsung India — gas leak in samsung refrigerator in just six month, complaint number [protected]

Address:Vadodara, Gujarat, 390019

I have purchased a samsung refrigerator on 8th june 2019 from sales india store at waghodia road vadodara in 40500 inr, model rt39m5538s8.
In just six month i. E. On 8th dec-19 the fridge stop cooling completely, after visit of technician i got to know that its a major issue in fridge, actually some leakage in some part and complete gas leaked, before this incident since last few days fridge was making unusual noise but i thought it may be normal in such big fridge.
Actually its a poor quality product supplied to me by samsung and i am looking for replacement of this, where samsung wants to repair it and give it back to me, how can i trust that such poor quality product will not have such issue again after few months and at that time product will not be in warranty, at that time i will have to bear the cost of this poor quality product.
My question is why a customer pay for poor quality product?
Requesting samsung to take these kind of issues seriously and protect there reputation in market which is most important thing for a organisation.
Please replace it immediately.

Regards
Santosh kumar singh
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Feb 9, 2020
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jan 08, 2020
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
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