| Address: | Kolkata, West Bengal, 700070 |
Hello, i purchased a samsung gear s3 frontier on 10th may 2017 and it stopped charging and became dead on 8th july 2017. I took it to my nearest samsung service on 10th july and they took almost a week and told that the device had some small glitch and it was fixed and was delivered to me on 17th july. Again on 23rd july the watch became dead and stopped charging i went to the service center again they gave it back to me stating they fixed it and delivered it on the 26th. Again on 27th july, the same problem occurred and i gave them the watch and asked them to replace this or refund my money to which they told me that they will replace the motherboard and battery's and give it to me, it has been over a week and i have now updates from them. I always had to miss my office while giving and collecting the watch so i lost 4 days salary plus i bought a super expensive watch worth rs 28500 to wear and not to keep it in the service center.
I am flagship customer of samsung owning a 600ltrs side by side refrigerator, a samsung galaxy s7 edge phone and a defective gear s3 frontier. Firstly i have lost a months warranty for no reason and for the same problem and i would request you guys to either refund my money or get me a new watch as i don't trust that device anymore.
Service centre: [protected]- divine electro solution
Bill no.- [protected]
Gear serial no.- r5aj302e1sb
Model no.- sm - r760ndaainu
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I escalated this matter to Samsung head office and even wrote an email to Samsung CEO's office. unfortunately, I have received no response and now If I go and order a new Watch from Samsung website it tells me it will be delivered to me in 3-4 business days.
Such a shame Samsung I regret I am using so many High-end Products of Samsung - Samsung S7E Edge, Samsung 589 Litres side by side refrigerator etc.
I don't want any other resolution apart from my money back. Because you guys have failed all the dates.
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd