[Resolved] Samsung India — gorilla glass is broken just from 1 feet.

[Resolved] Samsung India — gorilla glass is broken just from 1 feet.

S Seemayadav2017 from Delhi, Delhi

I have j7 prime samsung phone I purchased it on 29th august 2017 purchased at rs. 15900/- of cost but now i realize that its total wastage of money bcoz i don't expect that its gorilla glass, the most toughened glass of my mobile got break just by height of 1 ft.. I don't know why company provides corning gorilla glass in thier samsung mobiles, but i am very disappointed that my mobile gorilla glass got break.. I want samsung company to change my mobile screen free of cost.. I am using samsung phones since 2012. If not then in future i never purchase any items of samsung in my life ever.. Was this information helpful? No (0) Yes (0)
Oct 7, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Sep 06, 2017 Updated by Seemayadav2017 I had chat live witn samsung...they said they will call me...i am waiting for thwre call from 10 hrs. My temprd glass is not broken...and screen has..tbis means teemperd glass is of better quality then gorilla glass.. Please revert as early as possible.. Speciality of gorilla glass is incredible temperatures, a special trough, robots and a molten salt bath. The finished product is a thin piece of glass that can withstand a lot of punishment. I do not except that ot is gorilla glaas. I purcahsed this phome 1 week ago...acter lookin into pecifications...i have other option of buying redmi..lenovo...moto...oppo..many more..by paing less price then..samsung... I reapect its brand name..i need a solution.. Verified Support Sep 06, 2017 Samsung India Customer Care's response Dear Madam, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Best Regards Samsung India Electronics Pvt Ltd Sep 06, 2017 Updated by Seemayadav2017 Email id is [protected]@gmail.com [protected] They did not gave me any id.. Sep 06, 2017 Updated by Seemayadav2017 I have this id Samsung [protected].
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