I’m uday yadav (Using samsung s7 edge - product des: 139217:smg935fzkuins; sr no: [protected]). This is a typical case of sheer harassment suffered by me at samsung service centre, pristine electronics and solutions bangalore on 13/12/2017.
On 4/12/2017, i had given my mobile phone for screen replacement. The executives at the above mentioned service centre examined my phone and defect description mentioned to me was “display broken and dent rear case”. Then i got a message on 7/12/2017 that the phone was ready for delivery. As i was not in city, i could not take the delivery that time. Again i got a call yesterday (On 12/12/2017) that my battery is damaged and since its under warranty, it can be replaced without any additional cost. I requested the service centre to do so, and i’ll collect the phone once the battery is also replaced. However, to my astonishment, they told that first i have to make payment for the display damage, then again give my phone, and wait for one or two days more for battery replacement (Which is under warranty).
So, i called them up today and asked them the time till which they are open and i got a reply that they are open till 7 pm. I rushed to the service centre by 6:55 p. M. And offered my card for payment. But they denied accepting the card and demanded cash. I requested them to wait for 5 min, till i bring the cash from the nearest atm. But they bluntly refused my request and rudely asked me to again come tomorrow and with cash only.
My questions to you samsung:
1. Why was i not told over phone that the service centre will not accept card and i have to pay the bill of around rs. 15000 by cash only?
2. Why the executives are harassing by asking to come over again and again?
3. If the service centre cannot accept card, it’s the mistake on the part of service centre, why was i asked to come again with cash tomorrow? Why couldn’t they wait for 5 min, till i bring the cash?
4. When the government is asking to go cashless, is samsung, being a non-indian company, against the policies of indian government and insisting on cash transaction?
5. Why was i not informed earlier that the battery is also damaged, and why wasn’t it replaced (When it was under warranty)?
6. Why i was supposed to pay the bill first, and then again wait for 1-2 days more for replacement of battery? Why wasn’t it done along with replacement of battery?
7. Who will be responsible for the rude and insensitive behaviour of service centre employee and the harassment it caused to me?
8. Who will pay for the transportation cost borne by me for visiting the service centre again and again for no fault of mine?
9. To add to woes, when i called your customer care, i was denied of any direct mail id, and was instructed to log into samsung website and lodge a complain there only. Are your executives so busy not to address the harassment faced by their customer?
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