Please note this is the 2nd time since the date of my purchase of ac on[protected], the pcb (Motherboard) is not working and needs to be replaced immediately.
1st time: earlier on dated[protected], the so-called service engineer was called for servicing the ac and within a month[protected], the pcb issue was reported and was replaced by from b2x service solutions india pvt. Limited (Chinar park, kolkata) charging inr 7372/-
2nd time: similar issue cropped up again on[protected]I. E. Almost a month last the last visit made by the so-called service engineer on[protected] for resolving some power issue), when we reported a compliant stating that led 2 & led 3 was blinking (As per manual pg. No. 47 ‘its a communication error between indoor and outdoor unit’ and measure for installer to take is noted as ‘check the connection wire between the indoor and outdoor units whether the power cable or communication cable is crossed or not”) and there was no cooling. On visit by the service engineer from b2x service solutions india pvt. Limited (Chinar park, kolkata) had again said that pcb is not working and replacement would cost ~inr 8, 000/-.
I do not know is this a mere co-incidence, that every time the service engineer is doing something in the outdoor unit (Which is installed on the roof top) there comes an issue with pcb failure and i being a customer is supposed to bear the cost.
The product says 10 yrs. Warranty 5 yrs on compressor, can anyone tell me what does that mean. It is not pcb part of the compressor. If so than why every time a complaint is logged and pcb replacement cost is borne by the customer. Further, i was told that there is no ways of repairing the pcb. If that is the case then why they make such product. As per my understanding of the warranty clause pt. “9. The company's obligation under this warranty shall be limited to repair or providing replacement of part/s only. The maximum claim /s if entertained by the company will be subject to the maximum retail price of the product purchased or the purchase price, whichever is lower.” i am supposed to receive a free replacement / repair of parts within 60 month of the purchase of the unit.
I would request your team to also check how many time the service provider is replacing the pcb and even call the customer of such an incident. I would suggest company shall atleast see the root cause of such a failure and also the technical expertise of the service engineers and the loyalty of the service provider. This requires an immediate investigation and resolution to the complaint at the earliest. I would request for either immediate replacement or repair of the machine and return of my earlier cost of replacement of pcb.
Thanks
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