[Resolved] Samsung India — horrible services

Mayankhanna

from Ludhiana, Punjab

Address:

144001

Hello i have purchased an samsung refrigerator. And knw i am facing some problems regarding the working of refrigerator so i call at customer care and they have send the person for checking the problem. But when that person come he behave like as he is an owner of samsung. He says please give me 394/- rs as fess without even touching the refrigerator. He use the words if he touch the refrigerator and it starts working u have to pay. I just asked him atleast u will check the refrigerator and tell us the issue even we are ready to pay also the compressor is under warranty period. Just i want to say at the time we purchase u give us number of statements but when it come to services it's worth. I will not expect this type of service from samsung.

Mayank khanna
[protected]
Jalandhar
Punjab

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Nov 10, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd