[Resolved]  Samsung India — I am complaining about a cheating technician

Address:Hyderabad, Andhra Pradesh, 500089

I have samsung refrigerator (Double door frostfree) suddenly it stopped cooling so went for a complaint and got a technician named ma rehman he checked it said it will be set right if we fill the gas and change the condenced coil which will charge 3780 rupees including service charge of 300. We asked him to do that he finished gave us a bill and told its working but cooling strats fater 2 or 4 hours as gass is just filled. But it didnt and different sounds started... We called him back he said "oh not working then we should keep new coil i asked u already placed a coil he said this is another sir i said ok keep he didnt come the next whole day if we c he says 10 min 1 hr etc etc the day after he comes he fixed a coil outside (As it used to be in old refridgerators) still my fridge is same not working stage... Now he says"your time is bad sir fridge is not getting repaired). I felt totally cheated for 3780 he did nothing to it just passing time.. Comments on the women at home etc etc such an ediot should be in samsung. I use all samsung electronics never faced such an ediot technician.
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Mar 14, 2019
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Feb 02, 2019
Updated by dharmi_kakarala
i want to add finally my complaint is not resolved my 3780 rupees are wasted i had to call for another complaint to check again. 1yr garauntee he told but no use
Verified Support
Feb 04, 2019
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.
After going through your concern, it seems that you have serviced the product from a third party service provider. Under this circumstance, we cannot take any responsibility of your dispute with service provider.

If you still having issue with Samsung unit, we request you to kindly share the mobile number and email address.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd
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