Samsung India — I am complaining about not providing replacement of display of mobile which is in warranty period

Avi2018

from Noida, Uttar Pradesh

Address:

C-411, DAKSHINPURI, DELHI 110062, New Delhi, Delhi

I have purchased mobile phone of samsung galaxy a7 2018 in 30th september 2018 from flipkart. The phone is running very well but on 24 th july it have a pink dot on left side of display. I think it is defect and i go in service center in delhi on 25th and they see the phone and said today our server is not working come next day. I go on 26th july 2019 and provide mobile phone for removal of defects (they said that patch) but they deny and said it is not covered in warranty but the warranty card which i have, nothing mention about patch. I also talk to customer care they also said that our team is said it is not covered than not covered and not provide and replacement of display. Please resolve my issue.

Was this information helpful?

No (0)

Yes (0)

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Aug 05, 2019

Updated by Avi2018 AVINASH SINGH CHAUHAN
[protected]
[protected]@gmail.com
Ref. No. [protected].

Aug 06, 2019

Updated by Avi2018 present situation of my phone by the reason of not providing service.

Aug 13, 2019

Updated by Avi2018 Dear Sir/Madam,
I think Samsung is not interested in providing any resolution regarding this matter. so i will request you to take necessary action regarding this.

Aug 17, 2019

Updated by Avi2018 Dear Sir/Madam,
I have make a complaint on 29th July 2019 regarding warranty of my phone but till date i have not received any resolution from any one and no one contact me to resolve this issue. They wait for the expiry of warranty period of my phone. Please sir/madam take necessary action. Otherwise i go for resolution any other authority.
Thanks,
Avinash singh Chauhan
Advocate
[protected]
[protected]@gmail.com