[Resolved]  Samsung India — i am complaining about samsung led tv - pathetic service

Address:400080

I have purchased samsung high worth led tv 55h8000 inch curved in september 2015. It has been used less then 3 years and we are finding defect in the tv.

Following is the defect there is black out spot in middle of the screen.

we have called samsung tecnician after paying necessary visit charges according to him we will have to replace the front screen which will cost 68000.

i will able to purchase non brand tv in 68000 which will last for longer duration then samsung tv.

i am not at all satisfied with the product & service unless you replace the tv with new one or give better solution without any charges.

Your top management people called me but saying they can't solve this problem, you have to pay 68000 for new repair.

I told them i will put it on social media but they are careless about this.

Now i urge people not to purchase samsung product, just stop buying it.
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Jan 31, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Dec 26, 2017
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
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