[Resolved] Samsung India — i have bought my samsung smart ultra 4k television in 2016

Kiran rockzz

from Hyderabad, Telangana

Address:	500083
Website:	Samsung

Dear sir/madam,

This is to bring to your notice that on[protected], i bought a television set (Ua32k4300arlxl) from adishwar at the cost of (29, 500). However, i am sorry to inform you that the set is faulty. The problems are as follows:

Firstly, its sound quality is very poor. Secondly, the picture quality is bad, tv had taken to the service for 6 to 7 times and lastly, they have changed the mother board & panel 3 times even the problem is not solved. Even though they have took the tv for 20days they could not solve the problem. Earlier too i had complained about this to you and was assured that your engineer would call up on me, but i have heard nothing since.

As a result, now i wish to reject the goods and claim a replacement/refund. Kindly respond to my complaint as soon as possible

Yours faithfully,

+2 photos

Was this information helpful?

No (0)

Yes (0)

Apr 30, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Mar 29, 2018

Updated by Kiran rockzz Mail id: [protected]@gmail.com

Verified Support

Mar 29, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd