[Resolved]  Samsung India — i have purchased samsung led smart tv model: ua46h7000ar

Address:Jaipur, Rajasthan, 302012

Hi,
I have purchased samsung led smart tv model: ua46h7000ar. Dop: 19april 2015 from satisfaction samsung, jaipur, rajasthan. After 8-9 months led got a serious issue, it starting turn off and on automatically after each 10mins intervel. I contacted cx care of samsung as well, they there might be a software issue. I tried updating software as well. But the issue not resloved yet. I used to travel a lot so didn't get time to fix the issue. Today i contacted cx care again and asked to book a executive to check the problem, i explained the issue to the service center executive over the call, now he is saying there is a problem in mother board, which will cost around[protected]. This thing is really annoying me now. I purchased this led in 1, 22, 000 inr. Did i made a mistake buying samsung products? Along with led i purchased samsung fridge, automatic font loading washing machine, microwave. I thought samsung cares for there valuable customers. This really not done. I am really unhappy with samsung. Will never recommand to buy samsung products. Really really unhappy.
Was this information helpful?
No (0)
Yes (0)
Jan 4, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Dec 04, 2017
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18896
    Pending
    0
    Resolved
    11183
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information