[Resolved]  Samsung India — I purchased waterproof phone but it is not waterproof

Address:

Ntr cotcle, Krishna, Andhra Pradesh, 500072

Hi i have purchased samsung note 9 in samsung store in vijayawada on 10/2018. I bought this because it is water proof and dust resistance. On[protected] while i'm washing my face mobile felt in the bucket suddenly. I immediately recognized the bubbles coming from mobile. I removed mobile immediately and cleaned it with soft cloth and i noticed that my mobile was in dead condition. So immediately i called customer care of samsung and they told troubleshooting steps but still my mobile is in same condition so they suggested to take my mobile to service center. But due to pongal holidays the service center is closed. So next day i went to service center and submitted the mobile in service center vijayawada patamata. Now they are saying that it is not water proof mobile?. I purchased this mobile because
I am a fan of samsung brand and that too it is an ip68 rating mobile. I don't know why the water went in side of my mobile. So plz do the need full for me.
And my bill number is :
[protected]

Thank you,
Your samsung loving customer,
Naveen kumar m.
Ph:[protected].
Email: [protected]@gmail.com