[Resolved] Samsung India — improper service

Raghu Joshi

from Bengaluru, Karnataka

Dec 20, 2017

Address: Bangalore, Karnataka, 560061

Website: shop.samsung.com/in

I placed an order for a gear s3 from samsung estore on the 15th of december 2017. While booking the website showed that the delivery will be done within 2-3 days. Today is 20th of december, still no communication from samsung team regarding the delivery of my product. I called the customer care to know the status multiple times & no proper updates were given on the delivery date. Today when i called the customer care again the executive told that they don't have the stock currently & delivery will happen only in the 1st week of january 2018. This is pathetic. If they don't have the stock then why new orders were taken? Please note my order id[protected]. This is an official escalation since being a customer i am not at all happy with the service. I hope proper & immediate action will be taken to expedite the delivery.

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Jan 21, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Jan 01, 2018

Updated by Raghu Joshi After I posted this complaint on 20th December 2017 I got a call from Samsung head office Delhi. The executive told me the reasons for the delay & assured me that the product will be delivered on 31st December 2017. But today 1st January 2018 when I called the customer service to know the status, the executive is now telling that the product will be delivered in the 2nd week of January. This is totally unacceptable now. I already paid the full amount i.e. Rs 28, 500. They have been holding my amount for 15 days now & it will be 1 month if the product is delivered in the 2nd week of January. They will be getting good interest amount for this from their bank. Easy way to earn extra money I guess. Being such a brand & reputed company I wasn't expecting such a service from Samsung. I now planning to go to the higher level about this.