[Resolved] Samsung India — in-ear headphone

NikitaSbm

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411057

I had purchased an earphone on 31st aug'18 which has stopped working and in the meanwhile, i have shifted to pune. Tried to get the earphone replaced from a samsung service center however they refused to help saying the bill is not correct. I have the bill issued by the mobile shop and all the earphone cover and feeling helpless now. Any support would be helpful in this regard.

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Feb 6, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Dec 27, 2018

Updated by NikitaSbm Model Number EHS64AVFBECINU
Manufacture Date:- 2018.06.13

Verified Support

Dec 27, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Dec 27, 2018

Updated by NikitaSbm ID: 2188266
nikita.sbm.[protected]@gmail.com
[protected]

Verified Support

Dec 27, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

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Comments

swaroop yellapu

from Ferokh, Kerala

Please kindly find my mobile and help me the imei number :358461/09/229911/6* is samsung J6 infinity imei number.

Samsung India Customer Care's response, Dec 31, 2018

Verified Support

Dear Customer,

Greetings!

This is in regards to the complaint of your Samsung Mobile.
We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data.
The feature of “Find My Mobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile.
We would also like to state that all the basic features, interface etc. are explained at the point of sales.
As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product.

Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt. Ltd.