[Resolved] Samsung India — installation of tv within 6 month

Devendrakumarpandey1412

from Thiruvananthapuram, Kerala

Address:

211016

Sir
I purchase a samsung led tv on 4 jun 17. I booked a request of installation today. The engineer of samsung come and told that ur warranty period is over but still 2 days left. He told that now u pay of installation charge. Mr javed of samsung engineer is visited.
I also contact on customer care with mr. Abhishek and inform same thing
Please do needful and strict action against allahabad samsung services centre of allahabad. Please install my led tv today only because i m defence personal and i will back to my unit yesterday. Detail-
Your samsung product request number is [protected]. Use this for any future reference at 180040-samsung[protected]
I attached my bill also.
Devendra pandey
[protected]
Allahabad

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Jan 4, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Dec 03, 2017

Updated by Devendrakumarpandey1412 I contact to customer care many time and contact with manager Mr Abhishek Gorh senior executive Abhishek and supervisor Mr Manish but my problem not resolve.
I attached the call log details of customer care samsung and see the time durations of each call but my issues not resolve.
I check the policy of samsung of installation of led tv where it mentioned that 6 month not written 180 calendar days.so it's mean 6 month complete on 4 dec not on 1 dec.
Please take some needful action and also brief the action taken by company.I hv also call recording of my talk with customer care.

Verified Support

Dec 04, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd