[Resolved] Samsung India — internally damaged phone sold to me (manufacturing defect)

nikkigupta143

from Kolkata, West Bengal

Dec 2, 2017

Address: 700054

I have purchased a samsung mobile c7 pro on 17th october 2017 and i am suffering from its defect after 1 week of purchase. I went service centre twice and showed almost 10 defects in the phone and they have given me the papers in writing all the problems of phone. They kept my phone with 4 days and now they are saying it has no problem found. I said i have showed all defects to 2 of your persons. But they said i will not get any replacement or refund. Ultimately i went to national consumer forum. Its my 2nd step from consumer forum so that i am mailing you my problem against complaint number 521235.

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Jan 4, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd