Samsung India — issue regarding device not getting changed having display problem with in a week of purchasing.

Address:	Gurgaon, Haryana
Website:	www.samsung.com/in/support

I purchased a samsung j7 pro dated[protected] and within a week i found a display problem and registered the complaint at the service center within 15 days for providing a new phone as per policy but was denied by the service center due to unavailability of the sticker a, b, and c which was on the side wall of the box. However, i provided him original invoice copy, all accessories, and box in good condition. I am not aware whether these stickers were there or not at the time of purchase. But only due to this reason i am not getting a new phone while i have paid approx 20000 rupees to you. Here i would like to bring in your notice that someone suggested me to purchased samsung and the first time i bought it and had a very bad experience. I think it is normal for the device to get defected but the behavior of an esteemed company towards the customer is surprising and at the same time disappointing. And to add your local service center did not even considered my suggestion to bring it to the direct notice of the company. So this is my request to you if possible please work on it efficiently and be true to the words of your policy.
My phones details are as follows:

Samsung galaxy j7 pro
Serial no/imei no: rz8jbo66bgr ([protected])

P. S.:- purchased date[protected]
Issue occurred[protected]
Request date[protected] bill no: [protected]
Device handover date[protected]
Service type: return handling
Warranty status: full warranty.

Phone still available with them.

With regards
Sanjay kumar pant
[protected]