[Resolved] Samsung India — j7 max

U

Umairkhan1985

from Bahjoi, Uttar Pradesh

Jan 24, 2018

Address: Deoria, Uttar Pradesh, 244921

I m unsatisfied with the samsung. As i bought j7 max mobile on 14th dec. From the first day i am facing charging issues. The samusng service center in rudrapur, uttranchal (Himanshi electricals) had repaired the phone twice by replacing its motherboard but the problem has not been fixed yet. The samsung service center is 32 kms to n fro from my home. I m pissed off by their services as when i went yesterday they told me to wait for 5 mins to hand over me the stand by phone but they made me to wait for an hour. When i raised this issue to head office, chennai even they are not resolving my issues and concerns.
Is this the way to behave with the customer who is facing issues and no one is helping out.

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Feb 25, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2018

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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Comments

U

Umairkhan1985

from Bahjoi, Uttar Pradesh

Jan 24, 2018

I was assured by the customer care team on 10th of Jsn2018 that ASM will call but I didnt get call from ASM. Even samsung management team is rude and talking beyond the logic. I have been fed up of their services.

Reply

Samsung India Customer Care's response, Jan 25, 2018

Verified Support

Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

U

Umairkhan1985

from Bahjoi, Uttar Pradesh

Jan 25, 2018

Mobile number- [protected]
[protected]@gmail.com
Ref#- [protected]
I have posted on SAMSUNG FB PAGE TOO ALL D CONCERNS.
MY CASE has been escalated to the management team located in head office on the urgent and the high priority thrice but its highly disappointed that they didnt call me.

Reply

Samsung India Customer Care's response, Jan 30, 2018

Verified Support

Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

U

Umairkhan1985

from Bahjoi, Uttar Pradesh

Jan 25, 2018

My mobile number is [protected]
Mail id- [protected]@gmail.com
Refernce id - [protected]

Reply

Samsung India Customer Care's response, Jan 30, 2018

Verified Support

Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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