[Resolved] Samsung India — j7 max mobile order no[protected] dt 10.07.2017

santosh bane

from Mumbai, Maharashtra

Address:	400068
Website:	shop.samsung.com/in

I had ordered mobile on 10.07.2017. I was informed that it is couriered through fedex and expected to reach me by 12.07.2017.

I kept on following up with fedex, and finally on 20.07.2017, fedex confirmed that the consignment is lost and i have to take up with samsung.

I started following up with samsung and asked for refund of my money.
Today i made 30 th call to them to know that they are still working on my case.

I have not received a single call or email from samsung for all these days.
I have paid my money rs 16900 and now following up like a begger. I am tired of samsung e shop now.

Santosh
[protected]

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Sep 24, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 18, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd