| Address: | Krishna, Andhra Pradesh, 520011 |
My name is K.A.Babu(honda edp manager) The letter written from vijayawada. Recentely i am purchased samsung j7 pro mobile in LOT mobile showroom at vijayawada Purchase dated on 30/09/2017 INVOICE NO SI/VJY2/3704 the mobile cost of 20900 after 7 days the phone touch is suddentely dead AND DID NOT CHARGING OF BATTERY . and i asked the Lot mobile you will concern samsung service center at vijayawada oct 7th 2017 i went to the samsung service center and i surrender the mobile. at the time ofmobile submitted samsung executive said that the mobile has been sweating or OVER HEATING he was shown on the camerea small white patche and i told that the mobile did not sweating. how is it possiable. and he given slip and tick mark the liquid damage. but the dont wrote other cause how is it possiable. after 3 days they are call to me the mobile is liquid damage so the the product is did not covered underwarranty. and i went to samsung service center dated on oct 10th please given the witness of liquid damage report. they could not given the report writtenly only he said that orally how is it possiable.please check the mobile and give the underwarranty condition repair the mobile. and they staffs are very rudely and harshely given the answer to me and i asked that the how to fix the not under warranty.please forward the company of samsung and give the compamny warranty check sheet report an i also paid 240/-. but they could not given the service details and given the bill . only given the manually. please look in to the matter and given correct suggestion and give the warranty condition for j7 mobile if other wise you could not given the customer satisfaction i am go the other procedure.
SAMSUNG SERVICE CENTER BILL NO [protected]
S.NO RZ8J9224KTZ[protected]
MOBILE NAME SM-J730GZKWINS
TOEK NO 80
regards
k. a.babu
[protected]
Counselor answer
Dear Mr. kondru,
Greeting of the day!
Thank you for taking out time and sending this email to Samsung.
We sincerely regret for the inconvenience caused to you.
This is in reference to your email regarding your Samsung product, we would like to inform you that as your concern have been already discussed with our higher escalation team and they have provided you the final solution through email.
Therefore, we would like to request you to go through the email which has sent you by our concerned team and kindly cooperate with the Samsung policy.
Your reference number is: [protected]. Was this information helpful? | 
