[Resolved] Samsung India — j7 prime phone automatically dead after 1 year

Siddhishiva

from Allahabad, Uttar Pradesh

Address:	Lucknow, Uttar Pradesh, 226004
Website:	Sumsung India

Dear team,

I have purchased sumsung j7 prime on sep'16 but phone automatically dead on 23rd oct'17 just 1 month after expire warranty. As per the service center guys it's mother board has been dead and it will take 8000 to 10000 rs for replacement.

Please suggest any suitable solution as i am not able to afford replacement cost also it's create a big time dissatisfaction upon my friend circle upon the company but i have full faith of the company and using company product since long...

Please revert with status...

Regards,

Shiva mishra
[protected]

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Dec 6, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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Comments

laxman12301

from Mudhol, Karnataka

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Samsung India Customer Care's response, Nov 1, 2017

Verified Support

Dear Customer,
Greetings from Samsung.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd