[Resolved]  Samsung India — j7 prime service issue

Respected, i buyed your phone on 12 may 2017, after 1month i m facing a problem. Firstly i had camera (Not working), heating issue in it.2nd time the heatin problem was same and the new problem persist that was the volume itself decreasesnow the third time when i got my phone it was not starting after 4-5 hours it startsup, the ringtone isnt working, the heavy games are not responding. Talking to your customer care they said me that our seniors will contact you but i think that they dont have time or responsibility after selling their products now im fedup carrying thatproductsi want u to take it priority. And want you to exchange my phone
Thnaks
Amit vashisht
[protected]
Saharanpur (U. P.)
[protected]@gmail.
Was this information helpful?
No (0)
Yes (0)
Nov 22, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Oct 11, 2017
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18896
    Pending
    0
    Resolved
    11183
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information