[Resolved]  Samsung India — j7 pro mobile

Address:New Delhi, Delhi, 110034

Hi
I m using j7 pro from the last week of jan 2018. It was baught by my husband as a gift from a shop in rohini around 20th jan 2018. To my dismay the quality of your phone is'nt upto the mark. The display of my phone carries a pink mark which has grown darker in 2 days. I went to samsung service centre, rohini m2k sector 8 but they clearly told me that it's a damage on the screen/ display. Kindly tell me how can it get damaged by just holding it. Clearly it's a fault on your quality. Get my phone checked and exchanged as well, as soon as possible because my business suffers if i don't have a phone. I ll resort to consumer court not only for exchange but also for any losses if i suffer on my part because of the phone.
Hoping for a fast reply
Sunaina malik
[protected]
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Apr 3, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Mar 01, 2018
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
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