[Resolved] Samsung India — j7 pro mobile not charging and not power on

stanleymelvin

from Chennai, Tamil Nadu

Nov 11, 2017

Address: Coimbatore, Tamil Nadu

Dear sir,
I have bought a samsung j7 pro mobile on 10/09/2017. I have faced a problem in a mobile. The mobile was not power on and was not charging. I have went to service center there they told me if there is a problem in mother board or other parts in mobile means we will repair it.. Otherwise there is no replacement on phone.

I am not satisfied with service the mobile. Kindly replace my money or replace me the new one.

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Dec 15, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Nov 11, 2017

Updated by stanleymelvin Dear sir,

I have faced a problem in my mobile. The mobile was not power on and not
Charging.
I went to samsung service center in coimbatore, tamilnadu.. There they
Told me is there any problem in motherboard or some other parts means we
Wil repair it. And there is no any replacement of handset.. They told
Like this

But i am not satisfied with the service of the phone because i have
Bought the phone earlier only. So kindly replace the new phone or
Return my money back..

Verified Support

Nov 13, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Verified Support

Nov 13, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd