[Resolved] Samsung India — j7 pro never mind offer

j7pro

from Bhubaneshwar, Odisha

Address:

Bokaro, Jharkhand, 827006

I had bought a j7 pro mobile from reliance digital bokaro on 07/10/2017 which falls under never mind offer for broken screen. But when i submitted my mobile for repair in samsung service centre on 20/09/2018, after few days they are telling that this set is a demo set and there is no warranty for this. But i want to ask from samsung india that how can a customer know that the set is a demo one if i was given a packed one that from a repute showroom where your representatives wearing samsung dresses work. I request samsung to either get my mobile repaired or replace my set.

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Nov 7, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Oct 01, 2018

Updated by j7pro I had bought a mobile on 07/10/2017 from reliance digital which was under never mind offer. Now my lcd broke and the samsung service centre where i deposited on 20/09/2018 is telling that it is a demo set and can not repair under warranty. The complaint bill no. Is [protected]. How a customer can know that the set bought was a demo set. And what action samsung india will take so that my mobile is repaired or replaced in case the shop has sold a set which they are not supposed to sell.

Verified Support

Oct 04, 2018

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd