[Resolved] Samsung India — just 2+ years entire motherboard replacement

Balachandar Sundararajan

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600116

Hi,

I am really surprised to see 50, 000 needs motherboard change within 2 years. Costs around 13600. If we are about to get problem within 2 or 3 years, thn why do we need ti purchase 50000 phone.

The user of phone is lady and below are points

1. She rarely uses the phone
2. She don't play games
3. Phone charge time frame is absolute.

I'm disappointed with service certer response.

Could some one help me on it.

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Dec 4, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2018

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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Comments

Vishal Sawratkar

from Mumbai, Maharashtra

Same happened with me... worst services given by Samsung and samsung service center engineers are destroying name of Samsung.
i have also posted complaint for the same

Samsung India Customer Care's response, Nov 12, 2018

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd