[Resolved]  Samsung India — level u -bluetooth headset

Address:682025

I have purchased the level u bluetooth head set of samsung on oct 25th only giving trust on the brand. But i am surprised to see within a months time it's started tearing from one end. Its mic is not at all working too...in my busy schedule i have walked in to samsung service canter with the bill. Enquired why this is happened... They were answer less and informed me that they are helpless for this... It's my fault it got teared.. Being a banker i had informed them on my job profile... They had not even ready to attend this... I requested them to provide them in writing that they can't service it.. I informed am ready to pay something if you can clear it... But they just provided me a complaint number... Informed that all these don't come under warranty.. The funniest part is i lost the money in just 30 days.. Lost.2.5k in just 30 day's for trusting a brand.. Am sharing you all the documents...
Regards
Riyas p mohammed
Hdfc bank ltd
Cochin
[protected]
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Nov 29, 2018
Complaint marked as Resolved 
I have recivied call from samsung..and my issue was resolved with 100% Satisfaction..Thanks to the site as well as samsung for quick response
Samsung India customer support has been notified about the posted complaint.
Verified Support
Nov 27, 2018
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
Nov 29, 2018
Updated by Riyas P m
Resolved my complaint in satisfaction
Nov 29, 2018
Updated by Riyas P m
Resolved my complaint in satisfaction
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Resolved my complaint in satisfaction
Samsung India Customer Care's response, Nov 29, 2018
Verified Support
Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd.

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