[Resolved] Samsung India — malfunctioning phone even after engine repair from samsung service centre

[Resolved] Samsung India — malfunctioning phone even after engine repair from samsung service centre

B Babubantu from Jaipur, Rajasthan

Hi, We bought one samsung phone model : galaxy j1 4g serial no. Rz8j11aqnbv and model no. Sm-j120g/ds around 8 months back. During this 8th months we have got it repaired twice for screen problem. Yesterday, we got it back after repair with the same screen problem. The screen problem is not repaired properly and it is carrying dark side at the top side of the display. It is also delivered with new problem of side button malfunctioning. We don’t expect this kind of product performance from such a reputed company product. We request you to kindly get it replaced with new one or extend the warranty after 100% repair of the phone. Thanking you Yours truly, For path connect pvt. Ltd. Rakesh singh Was this information helpful? No (0) Yes (0)
Jan 11, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Dec 11, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd
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धर्मेन्द्र सिंह कुशवाहा

from Delhi, Delhi

Dear sir,
I have purchased J 7 pro 26 September. But after some tym it have some spots on screen. Now a days these spots are greater. So I want exchange it . I don't want replacement of screen. I want a new device. I attached a screen shot in which you can see it