[Resolved]  Samsung India — manufacturing defect no replacement

Address:Hyderabad, Andhra Pradesh

I have purchased samsung refrigerator model ref 30m3954r7 serial no 84181090 on[protected]. With in 9 months of purchase refrigerator stopped working. I gave complaint to samsung service center and got service request no [protected] on april 17 2018. Service person has visited and replaced kit in 4days and got it working. With in one month of service, refrigerator stopped working for which i again gave complaint to samsung service center request order no [protected] on 24 may 2018. Service person visited and replaced sensor taking 4days time. Refrigerator stopped working the very next day and service request is generated by samsung service no [protected]. Service person has visited and said pcb has to be changed and wait for part arrival to get refrigerator repaired. How many times in a year will refrigerator get repaired with in one year of purchase. When i asked for replacement of product samsung is denying to do so. Please solve the issue by replacing my refrigerator.
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Jul 3, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jun 02, 2018
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
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