[Resolved]  Samsung India — manufacturing detail of mobile phone

I wanted to order a phone on the samsung website. Before i make my purchasing decision, i wanted to know the exact manufacturing of the phone. However the details on the website say it could be manufactured in any of the four countries - china, india, vietnam or korea. A consumer who wants to make a decision has all rights to know the exact origin of the product and even upon calling samsung customer care, i was pushed around people and kept waiting for over 20 minutes without a clear answer to my query. I am not even sure if the detail mentioned on the previous phone i purchased which said it is "manufactured in india" is true or not. As a consumer who does not buy any products made in china, i should be entitled to know if i am given a product truly made in india or am i being cheated.

I can be reached on [protected]@gmail.com

I am left with no option but to file an rti and a legal complaint against samsung in the court.
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Feb 10, 2020
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jan 08, 2020
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
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