[Resolved]  Samsung India — microwave

Address: 411043

Hello,

We bought
Samsung device name
Samsung 28 l convection microwave oven
Device model ce1041dsb2/xtl
On sept 27-2017 on flipkart in big billion day sale.
Within a month its power went down and stopped working completely.
After this when contacted customer care several times, they informed service centre of kharadi pune to look into matter.
Service engg sharad came and verified the flipkart invoice took photo of invoice and checked microwave and said he will come second day with a component which had to be replaced.
We said ok after that i received a message saying my request is caneelled as service engg said customer not at place. I got shcoked and called customer service they said service engg said so then i told them he did visit and said will come with component.
After that noone came again i called on number provided by samsung and service engg said send invoice on my email id as your flipkart invoice is invalid and not accepted by service centre.
I said hows that possible i will send you email. But he did not gave any email id. After calling customer service they again said we will send engg tomorrow like this happened for couple of days. Sefvie engg never came and kept informing service centre he did visit and matter is solved.
Then we realised this is same engg who came for tv repair and asked us i[censored] repair from samsung it will cost u 30k and if i will do it it will cost you 10 k. We dint entertain him,. Now also he intends same.
Again service centre manager said same and issue didn't resolve.
Since three days service centre said engg has left will reach in a moment. But again fake promise and they cancelled my request without my concern.

Now i have lost so much money, mental, emotional and physical energy behind solving this.
And i see customer service and service centre both are involved and dont care in customer care as they have no losses. And black mail by service engg that showing anger of not taking his personal service he not giving samsung service for which he is appointed.

I want refund of this product. I want samsung take it return and give me my refund.

Tejashree
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