[Resolved]  Samsung India — microwave / complimentary kit not given

Address:Kota, Rajasthan, 324005

Dear sir,

We purchased one microwave of samsung model ce77jd-s 21l sl no.[protected] on dated[protected] from reliance digital, citi mall kota.

The sales person in ther show room told us that there is no complimentary kit available with this product as of now.

But at the time of delivery challan computer shows automatically one additional item name

Samsung z-mwo conev kit one.

When we asked the salesperson about this he explained that this was computer mistake and there is no such kit available, he written over the dispatch slip that this item is by mistake automatically written in this and there is no such kit available and get sign from us on this dispatch note and delivered the microwave without this kit.

Now my request is that please inquire in to the matter and provide us the same kit as accompany with this product.

For your reference i attached copy of invoice and delivery callahan of this item.

Please send the kit to address in the invoice.

Regards

Hema gupta

1-d-1, vigyan nagar kota
Mobile no. [protected]
+2 photos
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Dec 25, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Nov 24, 2017
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
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