[Resolved] Samsung India — microwave oven model ce76jd showing error c-20

Roxy46

from Jhanjharpur, Bihar

Address:

600044

Having problem with product ce76jd microwave ḍop-18nov17 and during demonstration from samsung engineer and even booked complaint in customer care and talked with staff of the shop i purchased from chennai girias.
I want to get replaced or refunded and i don't want to get the product repaired or the parts to be changed as it only hardly 8days from ṭhe date of purchase. I don't want to face the problem with same issue in future please help me out with the issue. Having bill proof and reference number and copy of customer service record card will be filling case against this if the problem is not solved.

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Dec 30, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Nov 30, 2017

Updated by Roxy46 i got call from Samsung stafff +[protected] and informed that the product will be opened by the service engineer but i am not in position to clear the service engineer to allow him to open the product unless i have some proof or written copy signed by someone who stands for it if any other problem occurs during the servicing

Nov 30, 2017

Updated by Roxy46 I have complained in national consumer helpline and my complaint number-524710 stating that Samsung staff informed that the product will be opened for repair by the service engineer but I denied as a customer i have the rights to take the right decision until i get something in written to open the the product