[Resolved] Samsung India — misbehaviour by the staff of samsung service centre shastri nagar jammu

Akhtarrr

from Chandigarh, Chandigarh

Address:	181152
Website:	Samsung

On 25/11/2017 i went to the service centre to receive my samsung j7 mobile which was there for replacement of display and they have given me the bill of rs. 4325/- and at that time cash was not with me and i asked for swipe machine and they replied with big no we don't have have and i told them that such a big and professional company is samsung and you don't have debit card swipe machine in today's time of digitization. Then, they replied they have one but it is not working and i went to manger asked him same question that why you don't have swipe machine and he replied that your why has no answer and he said keeping swipe machine is not in company's policy which you will hear from the video which i am uploading in support.
I want from you to at least reprimand your staff and keep the swipe machine in all your centres... Thanks regard... Akhtar

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Jan 11, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd